The NSW Government ICT Strategy 2012 outlines the first set of priority actions that will enable and support the government to deliver better services through ICT and to achieve better value from ICT investment:
A new service culture that is responsive to community needs will improve the way we interact and partner with citizens, businesses and non-government organisations to make it easier to do business with government.
A fresh approach to engaging with the public and industry through online and social media technologies will enable Government to enhance transparency and accountability, and deliver better, more targeted services to the community.
Making government data available to industry and the community will stimulate the development of innovative approaches to service delivery and new tools for interacting with government at any time and from any location.
Taking advantage of virtualisation, sourcing as a service and cloud technologies will improve the Government’s ICT infrastructure platforms to provide more agile, better and more efficient services.
A new approach to ICT procurement will enable more effective early engagement with industry, and secure better value from the Government’s $2 billion annual ICT expenditure.
Setting a framework of common information standards across government will support the secure reuse of information and data. Improved information management will enhance cross-agency service delivery and better coordination with the non-government sector.
Building the right skills in our people and working closely with industry and the research sector will ensure that the public sector is well placed to develop ICT-enabled solutions to service delivery challenges.