ICT Skills and Innovation
The public sector needs to be skilled in leveraging ICT to find innovative solutions to service delivery challenges and expert in sourcing the right external ICT solutions. Our ICT investment must be targeted at flexible and agile solutions that realise benefits to the community and to government.
Partnership with the Public Service Commission
This initiative seeks to ensure that NSW has a public sector workforce that is aware of potential ICT solutions so that policy development can be informed by and take advantage of the latest technology, and is able to source the right ICT-enabled solutions to service delivery challenges. The Public Service Commission and the Department of Finance and Services will conduct a joint project to identify where the public sector needs to develop its skills base, and how to attract and retain the right people and update their qualifications and knowledge on an ongoing basis.
Partnerships for innovation
NSW is home to a number of Australia’s most highly regarded ICT research organisations. National ICT Australia (NICTA), the Smart Services Cooperative Research Centre (SSCRC) and the Australian Centre for Broadband Innovation (ACBI) are key research bodies which are well placed to assist Government in driving innovation and sharing best practice. Government will engage with industry associations and these research bodies to assist in connecting the public service with industry best practice and the latest technologies.
Sharing best practice and innovation
The innovative use of ICT offers significant opportunities to improve service delivery. The Department of Finance and Services will identify examples of best practice ICT and promote them across government. Agencies need to be positioned to engage early with the industry and research sectors to identify how ICT can assist government to meet its service delivery objectives. Engaging with small and medium sized enterprises will be critical in identifying new and innovative solutions.