Managing Information for Better Services
Access to the right information at the right time helps inform government decisions and meet community expectations about service delivery. The NSW Government will simplify, streamline and standardise its information management practices and technologies.
Information Management Framework
The NSW Government will work with key agencies to develop an Information Management Framework, which will include whole of government guidelines and standards. The Framework will ensure that service delivery and agency decisions are based on consistent and accurate information. Common standards will allow for more integration across agencies resulting in better complex case management.
Financial and Performance Management
Management information systems are an essential element of good management practice including service delivery, tracking expenditure and revenue, and managing staff and assets. The NSW Commission of Audit Interim Report: Public Sector Management identified financial and performance reporting as a key area where the public sector needs to significantly improve.
The Corporate and Shared Services Reform Program is developing sector wide standards for Enterprise Resource Planning (ERP) systems. This provides a unique opportunity to develop a consistent approach across the sector in key areas such as financial management, human resource management, ICT and procurement.
Sharing Information Assets
The NSW Government will implement a standard approach to information sharing and get agencies working together and sharing resources. Agencies need to be able to share information, especially where services are best delivered through a cross-agency approach.
The release of government data and information to industry and the community will have considerable benefits in terms of collaborative opportunities, transparency and openness, however it is essential that private information is protected. The Government will strengthen the security of electronic information and implement information security measures in a consistent manner across the NSW public sector.
Location enabled data already plays a significant role in government services by providing the capability to gather and summarise data across diverse geographic locations. As this capability moves from specialist technology applications to all users on open, mobile platforms, location enabled data has the potential to significantly improve services to citizens.